Professional Service Pt4

Part 4 – Dealing with professionals

Continuing from last bi-weeks.

3 – They go over and above the call of duty.

It always pays to go over and above what you are asked to do. It creates loyalty and leaves a good impression with those you serve. And serving clients and employers helps ensure that they will want to deal with you when they have a problem or need someone to take on a new project for the company etc. (Promotion anyone?)

In my A/C situation the professional I was dealing with let me use his ladder to take down some hornets nests that were stuck to the side of my house. He had no reason to do that other than to make the customer happy and be a nice guy. It was very helpful and obviously memorable. Try to come up with ways you can go the extra mile in your position to better serve your employer of client.

Professional Service Pt3

Part 3 – Dealing with professionals

Continuing from last bi-week.

2 – They realize that once a professional understands the underlying system they are able to work on any similar system.

True professionals know their work so well that when they come across new system or way of doing things they know the underlying principles of their work so well that it doesn’t phase them because they have the ability to adapt on the fly.

In my discussion with the A/C guy we discussed that most air conditioners work on the same principles so he’s able to work on different types of units.  The previous A/C guy that first looked at my A/C really fix anything while the recent A/C guy cleaned it out and showed me exactly why it wasn’t working to full spec.  He also looked at my Furnace and fixed that too.

 

Professional Service Pt2

Part 2 – Dealing with professionals

Continuing from last bi-week.  

1 – They’re confident and honest enough to tell you, you don’t need a new product when the old product is working fine.

You know you’re working with a true professional when they’re not afraid to tell you that the product you currently have is good enough and working fine if that is the truth.  This shows confidence because as a professional if your services are in demand there is no need to trick people into buying something they don’t need because they know that they have other work. 

In my air-conditioning situation I had a sales person from another company tell me that I needed to buy a new air conditioner.  I also had another service technician the year prior tell me that I would probably need a new air conditioner.  Because of that I was completely ready to buy a new one.

When I had the true professional in to quote me on a new air conditioner he inspected it and showed me that it was just dirty, and that because it hadn’t been cleaned in a long time the air conditioner was working too hard.  He showed me the power strain before and after he cleaned/fixed it and the difference was substantial.  Now it runs great, the house is cool, it runs less saving me hydro, and I don’t have to buy a new one.

It pays to have someone who knows what they are doing to service stuff around the house.  It also shows that getting a second or even third opinion can save a lot of bucks!

 

At PV3 Tax Inc. we try to work the same way. (Previously RCM Bookkeeping Services – Yes I know I need to update the website)  We don’t like to waste people’s money, so if there is a way we can save our clients money we try to do that.  If we don’t think they need our services or there is a cheaper option we are confident enough to give the best advice, not the advice that serves us best.  It’s about serving the customer and putting their needs first.

Professional Service

June 22, 2016

I had a great experience with an air conditioner Repair Guy / Salesman and it made me think of how you know your dealing with a professional and I came up with some points.

1 – They’re confident and honest enough to tell you, you don’t need a new product when the old product is working fine.
2 – They realize that once a professional understands the underlying system they are able to work on any similar system.
3 – They go over and above the call of duty. (Let me borrow his ladder to get rid of some hornets nests)
4 – Doesn’t leave until the customer is satisfied.
5 – Courteous and Friendly

I’ll expand on these in the coming bi-weeks.